General Rule

1. Once an order is confirmed, Inspice will not accept return or refund requests.

2. However, in the following situations, Inspice will work with customers to find an amicable solution that is fair to all parties.

1. Damaged Product

1. Notify Inspice within same days of delivery via email at info@rkigroups.com.

2. Email must include:

    a. Order number

    b. Image and video of the invoice

    c. 1 outer box image and video

    d. 2 clear images and video of the damaged product

3. For multiple-item shipments, only the affected product can be returned and replaced.

4. Inspice will promptly re-send and replace the damaged product(s).

5. Email response within 24-48 hours, full assistance provided thereafter.

2. Missing Product

1. Notify Inspice within same days of delivery via email at info@rkigroups.com.

2. Email must include:

    a. Order number

    b. Image of the invoice

    c. 1 outer box image

    d. 2 clear images of the opened box showing all items received

3. Refund requests will not be accepted, but Inspice will promptly re-send the missing product.

4. Email response within 24-48 hours, full assistance provided thereafter.

3. Spoiled Product

1. Notify Inspice within same days of delivery via email at info@rkigroups.com.

2. Email must include:

    a. Order number

    b. Date of packaging/manufacture

    c. Clear images or video of the product

3. Returns will not be accepted for variance in taste, texture, color, or aroma because:

    a. Products are natural and handmade, so batches may differ.

    b. No compromise is made in production quality or ingredient standards.

4. Inspice will investigate and replace the product if spoilage is confirmed.

5. Email response within 24-48 hours, full assistance provided thereafter.

Easy Cancellation

1. Contact support within 30 minutes of placing the order for cancellation.

2. All refunds will incur a 2% platform transaction fee.

3. Refunds will be credited back to the original payment method within 2-7 working days.